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Select a subject on the form to see answers to common questions for that topic.
Where is the documentation?
The full documentation hub is at /hub — covering all features, architecture, and guides.
How do I export my notes?
Open the notebook menu, select Export, and choose Markdown or JSON. Your data is always yours.
How do I cancel my subscription?
Cancel any time from your account settings. Your data is preserved and exports to Free tier immediately.
What does a commercial licence cover?
Commercial licences cover platform use within a product or service. Contact us with your use case.
Where do I find my reference number?
Your reference was emailed when you first contacted us. Format: BWM-YYYYMMDD-NNNNN.
Do you have a partner or affiliate programme?
Not yet. Use this form to register interest and we will contact you when the programme launches.
What assets are available for press?
Product screenshots, logos, and a press briefing available on request. Response within 48 hours.
Can I use the V9.1 symbol ontology in my research?
Yes. The V9.1 ontology is available for academic use. Contact us with your institution and use case.